Immediately after you place an order you will receive an e-mail containing confirmation of your order. 

Date of receipt of goods = dispatch date + delivery date

The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.

Orders are processed within fourteen business days. Business hours are 9:00 to 17:00 CET, Monday through Friday.

Availability of products

Next to every product, information is given on its availibility.

If you order a larger number of products, the time of dispatch of the whole order is matched to the product with the longest delivery time.

Method of payment

Credit card payment – the most convenient and a very fast way of realizing an order. The information about authorization of your credit card transaction we receive immediately.

Payment by transfer – here the time of fulfilment of the order depends on when the payment is credited to our account. Depending on bank, this may last up to three working days.

» methods of payment 

Method of delivery

An EMS Pocztex courier can usually deliver an order within tree working days of dispatch.

The Post Office usually delivers items within four working days.

» cost of delivery